Current version
This is an English translation, provided so that you can read the document. The legally binding text is the Russian original — switch the interface language to Russian to read it. If the two differ, the Russian text prevails.
1.1. This Refund policy (the "Policy") has been drawn up by Individual Entrepreneur Evgeniy Vladimirovich Kolesnikov (the "Seller") and sets out the conditions and the procedure for refunding money paid by a buyer (the "Buyer") for the digital product "Happy Ticket" (the "Product") on the site https://platform.johnnykole.com.
1.2. The Policy has been drawn up in accordance with the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-1 of 7 February 1992 "On the Protection of Consumer Rights" (the "Consumer Rights Law") and other regulatory acts of the Russian Federation.
1.3. By paying for the Product, the Buyer confirms that they have read and fully agree to the terms of this Policy.
2.1. The Product "Happy Ticket" is access to training (informational) materials in electronic form, placed on the Seller's platform. The price of the Product is 2,990 (two thousand nine hundred and ninety) roubles.
2.2. The Product is digital: access to the materials is granted to the Buyer automatically, immediately after payment is confirmed — by opening access in their personal cabinet and/or sending a sign-in link to the email address given at payment.
2.3. The date on which the service begins (access is granted) is the date on which payment is confirmed and access to the Product's materials is opened.
3.1. Under article 32 of the Consumer Rights Law, the Buyer may withdraw from the Product at any time before actually receiving access to the materials. In that case the sum paid is refunded in full.
3.2. If the Buyer withdraws from the Product after receiving access to the materials, the refund is made less the costs the Seller has actually incurred in performing its obligations (including the value of the part of the materials actually provided and the fees withheld by the payment systems), unless the legislation of the Russian Federation provides otherwise.
3.3. Money is refunded in full where:
3.4. Money is not refundable where the service has been performed in full — the Buyer has received and used (viewed and/or downloaded) all of the Product's materials — and there are no complaints about their quality, save in the cases expressly provided for by the legislation of the Russian Federation.
4.1. To obtain a refund, the Buyer must send an application to the Seller's email address payments@johnnykole.com marked "Refund".
4.2. The application must state:
4.3. The Seller may ask the Buyer for further information needed to identify the payment and process the refund correctly.
5.1. The Seller considers a refund application within 10 (ten) calendar days of receiving it.
5.2. The refund is made within a period not exceeding 10 (ten) calendar days from the date the Seller decides to refund, in accordance with article 22 of the Consumer Rights Law.
5.3. The refund is made by the same means as the payment — to the bank card or account the payment came from. How long the money takes to arrive depends on the issuing bank and the payment system.
5.4. On a refund the Seller generates a cash receipt with the settlement attribute "return of receipt" in accordance with Federal Law No. 54-FZ of 22 May 2003 "On the Use of Cash Register Equipment", and sends it to the Buyer's email address.
7.1. This Policy is valid indefinitely until it is replaced by a new version.
7.2. The Seller may amend the Policy. The current version is placed in open access on the internet at https://platform.johnnykole.com/refunds.
7.3. On any question connected with refunds, the Buyer may contact the Seller at payments@johnnykole.com.